Privacy Policy

01Information We Collect

• Information you provide: name, phone, email, address, company, and messages submitted through contact, career, distributor, newsletter, or order forms.
• Order information: products ordered, delivery details, and order history. We do not store full payment card details on our servers.
• Safety reports: details provided when reporting an adverse event or product complaint, which may include health information.
• Technical data: IP address, browser, device, pages visited, and cookies (see our Cookie Policy).

02How We Use Information

• To respond to enquiries and provide customer support
• To process and deliver orders
• To assess job applications and partnership requests
• To meet pharmacovigilance, legal, and regulatory obligations, including reporting to DRAP
• To send newsletters where you have subscribed — you can unsubscribe at any time
• To maintain, secure, and improve our website

03Sharing of Information

We do not sell personal information. We share it only with delivery, payment, and IT service providers acting on our behalf, with regulatory authorities where required by law, or where needed to protect our rights or the safety of others.

04Retention & Security

We keep personal information only as long as needed for these purposes or as required by law — pharmacovigilance records may be retained for longer periods. We use reasonable technical and organisational measures to protect it.

05Your Rights

You may request access to, correction of, or deletion of your personal information, or withdraw consent for marketing, by contacting us.

06Children

This website is not directed to children under 18, and we do not knowingly collect their information.

07Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

08Contact Us

Air Pharmaceuticals (Pvt.) Ltd., 74-75A Small Industries Estate, Kasur, Punjab, Pakistan
Email: support@airpharma.com.pk · Phone: +92 310 7272436