FAQs

Customer support
Help Center

Frequently asked questions

Quick answers about our products, manufacturing, orders, and partnerships. Can’t find what you need? Our team is a message away.

General

About Air Pharmaceuticals

QWhat does Air Pharmaceuticals manufacture?

Air Pharmaceuticals Pvt. Ltd. manufactures a wide range of tablets, capsules, softgels, and oral liquids, with 34+ DRAP-registered products designed to be safe, effective, and affordable for patients across Pakistan and beyond. See our therapeutic areas.

QWhere is Air Pharmaceuticals located, and what is your manufacturing capacity?

Our facility spans over 34,000 sq. ft. at 74-75A Small Industries Estate, Kasur, Punjab, offering end-to-end production from formulation and blending to filling, packaging, and quality testing. Explore the facility.

QIs Air Pharmaceuticals a certified manufacturer?

Yes. We hold 10 quality and ISO certifications and adhere strictly to WHO-GMP and DRAP regulatory frameworks. View certifications.

Buying & Manufacturing

Orders and partnerships

QHow can I order your products?

Customers can order online through our Products page. Healthcare providers and distributors can contact our team through the Contact page for bulk and trade orders.

QDo you offer contract or third-party manufacturing?

Yes — we offer contract and third-party manufacturing with formulation, packaging, and regulatory support. Learn more.

QCan I request product documentation or Certificates of Analysis?

Yes. Our team provides product documentation and batch-wise Certificates of Analysis on request.

QHow do I become a distributor?

Visit our Distributor & Partner Enquiry page and send us your company profile.

Payments, Orders & Safety

Support

QWhat payment terms do you offer for business orders?

Payment terms are arranged directly with our business department based on order size and partnership type.

QHow do I track my order?

Use our Order Tracking page with your order number and email.

QWho do I contact if I have an issue with an order?

Email support@airpharma.com.pk or call +92 310 7272436 and we will be happy to help.

QDo you work with international distributors?

Yes. Our International Business team supports export partnerships and registration. Learn more.

QHow do I report a side effect?

Please use our Pharmacovigilance page. Reports are handled confidentially.

Still have a question?

Our support team is available 08:00 – 17:00.

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